Returns & Refunds Policy

Returns

I want you to be happy with your purchase. If you change your mind, you have 14 days from the date you receive your order to let me know that you would like to return it. You then have a further 14 days to send the item back. Please email me at hello@laylart.com before returning anything so I can provide the return details. Please email 

Items should be returned in their original condition and packaging where possible. You may handle an item as you would in a shop to decide whether it is suitable, but I may make a deduction from the refund if its value has been reduced by unnecessary handling.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Items that cannot be returned

Customised or personalised items cannot normally be returned unless they are faulty or not as described.

This exclusion does not affect your statutory rights if an item is faulty, damaged or not as described.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, please contact me as soon as possible at hello@laylart.com and include your order details and photographs where appropriate. I'll arrange a replacement or refund as appropriate.   

This does not affect your statutory rights.

Refunds

Once your return has been received, I'll let you know that it has arrived. Eligible refunds will be made to your original payment method within 14 days of receiving the returned item or, if earlier, receiving evidence that it has been sent back.

Where required, the original standard delivery charge will also be refunded. If you chose a more expensive delivery option, any additional delivery cost above the standard service is not refundable.

Your bank or card provider may take additional time to process the refund after it has been issued.

Exchanges

I don't offer exchanges for change-of-mind returns. If your item arrives damaged, faulty or incorrect, please contact me at hello@laylart.com and I'll arrange the appropriate replacement or refund.

Return shipping

Return postage is the buyer's responsibility unless the item arrived damaged, faulty or incorrect. For items over £50, I recommend using a tracked service, as I can't take responsibility for returns that don't reach me.

Please send returns to:
Laylart Studio
134–136 Newtown Road
Malvern
WR14 1PF
United Kingdom

Questions?

Email hello@laylart.com and I'll get back to you as soon as I can.